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Quality Assurance Operator



Quality Assurance
Lehi, UT, USA
Posted on Friday, May 24, 2024

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier.

Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

  • Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

  • Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients

  • Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations

  • At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

  • Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

  • Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

About the Role

You will be joining a dynamic and supportive team dedicated to excellence in the medical billing industry. Our team is composed of driven, detail-oriented professionals who thrive in a collaborative and innovative environment. We are committed to streamlining revenue cycle processes and leveraging technology to deliver exceptional results. As a team, we foster a culture of continuous improvement, learning, and development. Here, every team member’s contribution is valued, and we work together to achieve our goals and support each other's growth.

As an QA Operator you will be a vital part of our Revenue Cycle function at our Lehi, UT location. This full-time position, Monday through Friday. We offer a starting wage of $15.00-20.00/hr and provide comprehensive training, so no previous billing experience is necessary. This role presents a remarkable opportunity for growth within the Operations team working on the medical billing sector.

What You’ll Do

  • Data Management: Oversee the collection, entry, and analysis of data essential for claim submissions, reconciliations, and denials. Ensure accuracy and completeness of all processed data.

  • Problem Resolution: Identify and address discrepancies in data. Communicate effectively with necessary parties to resolve issues quickly, maintaining workflow efficiency.

  • Professional Communication: Maintain regular and professional interactions via phone with patients, insurance representatives, and healthcare providers, ensuring courteous and efficient communication.

  • Team Collaboration: Work closely with operations leaders to ensure seamless data processing and accurate reporting, contributing to operational excellence.

  • Growth Opportunity: Learn operational processes and gain knowledge of healthcare related technologies to grow with the company!

What You Have

  • Educational Background: Associate degree (AA) required; Bachelor's degree preferred in office management, business administration, or a related field.

  • Technical Proficiency: Experience in Microsoft Excel and Google Sheets, including advanced functions such as pivot tables and vlookups; familiarity with EHR/EMR systems a plus.

  • Communication Skills: Excellent verbal and written communication abilities for effective interactions with various stakeholders.

  • Time Management: Proven ability to efficiently manage time, prioritize tasks, and meet deadlines in a fast-paced environment.

  • Problem-Solving: A proactive approach to problem-solving with strong decision-making capabilities.
    Comfortable with using Excel on a day-to-day basis (e.g. pivot tables, etc.)

Why You’ll Like Working with Athelas

  • Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

  • Technology Focus: Revolutionizing how technology can be used in the healthcare industry

  • Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

  • Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

  • Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.