<div><span style="font-size:11pt;">Hi, we’re Armorblox!</span></div><div><br></div><div><span style="font-size:11pt;">We help organizations communicate more securely over email and other cloud office applications with the power of Natural Language Understanding (NLU). The Armorblox platform connects over APIs and analyzes thousands of signals to understand who users are, what they do, and how they communicate. With this context, Armorblox can stop advanced email attacks like business email compromise, and also help organizations stay compliant by protecting their sensitive data from falling into the wrong hands. Security teams also become more proactive after using Armorblox because the platform automates away most of the manual and repetitive tasks involved in responding to user-reported email threats.</span></div><div><br></div><div> <span style="font-size:11pt;">We create the </span><b style="font-size:11pt;">VERY BEST </b><span style="font-size:11pt;">People-first Company Culture through thoughtful programs that elevate and engage our People. We are proud to have an industry-leading product, a gender score that ranks in the top 20%, and a diversity score that ranks in the top 30%. We are honored Armorblox was awarded </span><a href="https://www.greatplacetowork.com/certified-company/7024914#:~:text=Company%20Culture%20at%20Armorblox&amp;text=100%25%20of%20employees%20at%20Armorblox,a%20typical%20U.S.%2Dbased%20company.&amp;text=Source%3A%20Great%20Place%20to%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=Management%20is%20approachable%2C%20easy%20to%20talk%20with.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility." style="font-size:11pt;" class="postings-link">Great Place to Work</a><span style="font-size:11pt;">, </span><a href="https://www.omnipresentdev.com/press/armorblox-wins-award-at-the-omnis-for-setting-new-remote-work-standards" style="font-size:11pt;" class="postings-link">Omni Award for Outstanding Wellbeing and Benefits</a><span style="font-size:11pt;">, </span><a href="https://www.comparably.com/companies/armorblox" style="font-size:11pt;" class="postings-link">Best Company Leadership, Best CEOs for Diversity, Best Company Compensation</a><span style="font-size:11pt;">, and was featured in the 2019 </span><a href="https://www.forbes.com/sites/jilliandonfro/2019/09/17/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=341cf3da565c" style="font-size:11pt;" class="postings-link">Forbes AI 50</a><span style="font-size:11pt;"> list and was named a 2020 </span><a href="https://www.armorblox.com/blog/armorblox-is-a-gartner-cool-vendor-our-thoughts/" style="font-size:11pt;" class="postings-link">Gartner Cool Vendor</a><span style="font-size:11pt;"> in Cloud Office Security. Founded in 2017, Armorblox is headquartered in Sunnyvale, CA and backed by the very best investors in Silicon Valley including General Catalyst and Next47.</span> </div><div><br></div><div><span style="font-size:10.5pt;">As a Customer Support Engineer you will support our customers at every turn in their journey. From providing answers to product questions to debugging technical issues. As the primary contact for Customer Support, you will be responsible for providing exceptional service to customers and the field teams by helping investigate their questions and working with Engineering to deliver appropriate updates on their requests and questions. This role will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. </span></div><div><br></div><div><span style="font-size:10.5pt;">People who succeed in this role tend to be empathetic, collaborative, and technically minded. In addition, this role will also proactively support the field in monitoring customer platform health metrics.</span></div><div><br></div><div><span style="font-size:10.5pt;">You will be successful in this role if you truly enjoy helping customers have a great experience with their technical questions and act as a customer advocate by providing continuous feedback regarding internal support processes, product improvements and customer education.</span></div>