Customer Operations Specialist
Armis
Operations, Customer Service
Costa Rica
Posted on Dec 6, 2025
Who we are:
We are THE Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats.
We See, Protect and Manage all physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed in real time.
- Department
- Sales
- Employment Type
- Full Time
- Location
- Costa Rica
- Workplace type
- Hybrid
- Compensation
- $48,000 - $50,000 / year
- Reporting To
- Jessica Ponce
What You'll Do:
Armis seeks an experienced Customer Operations Specialist to help us scale our growing Customer Team functions (Customer Success, Delivery Assurance, Support and Experts).
You'll use your expertise in process optimization, data analysis, and capacity planning to surface deep operational insights, drive key strategic initiatives, and build scalable infrastructure that ensures a high-performing, efficient team. We’re looking for a highly proactive individual who can independently drive initiatives and consistently find new ways to improve both customer and business outcomes.
Strategic Planning
Strategic Planning
- Serve as a partner to our leaders, offering operational guidance, business alignment, and long-range capacity planning support.
- Shape the future of both functions by anticipating scaling challenges, operational bottlenecks, and emerging customer or team needs.
- Collaborate with enablement to maintain a central toolkit that ensures each team member delivers consistent, high-quality customer experiences, including standardized processes and templates.
- Identify gaps in process or execution, spot emerging trends in customer challenges, and proactively develop remediation strategies to improve outcomes and efficiency.
Data & Insights
- Develop a deep understanding of the key metrics and convert complex data into clear, actionable insights.
- Collaborate closely with the Data Team to build and iterate on effective dashboards essential for measuring both team performance and key customer KPIs.
- Track and analyze leading indicators, providing clear reporting and data-driven recommendations to leadership.
- Act as a bridge between business and data teams, translating business requirements into digestible dashboards and effectively communicating complex data insights across both departments.
- Ensure data accuracy and consistency across key systems (e.g., Salesforce); implement routines and controls to uphold data integrity and compliance.
Process, Tools & Day-to-Day Operations
- Be responsible for the day-to-day operations for the team, ensuring all tools, resources, and processes are functioning effectively so that the team can efficiently do their job.
- Manage operations programs end-to-end and special projects.
- Build, iterate, and document scalable processes that increase efficiency, accountability, and repeatability across.
- Maintain a central knowledge base of team operations and best practices; ensure ongoing team alignment and adoption of new systems and processes.
What We Expect:
- 3-5+ years in Post-Sales Operations, Customer Team Operations, Business Operations, GTM Strategy & Operations, with at least 3 years supporting a Customer Success organization.
- Proven ability to design, implement, and scale processes across a growing team.
- Analytical mindset with strong attention to detail — able to extract insights from complex data and make clear recommendations.
- Familiarity with Customer team platforms and metrics (e.g. Gainsight, Tontango, Pendo, Salesforce, Support Case Closed Rate, Health Scores, NRR, time-to-value).
- Strong project management and cross-functional collaboration skills.
- Clear and persuasive communicator with the ability to drive clarity and alignment across stakeholders.
- Self-starter who can operate with autonomy and maintain momentum in fast-paced, evolving environments.
About Armis
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.