Resident Engineer
Armis
Other Engineering
Costa Rica
Posted on Dec 6, 2025
Hybrid 3 days a week
The Armis Resident Engineer is a platform subject matter expert embedded within our strategic customers as part of their technical team, focused on complete product adoption. The Armis Resident Engineer accelerates our customer’s time to value by planning, deploying, and operationalizing the Armis solution. Resident Engineers manage the platform daily, ensuring new features are adopted and integrated into the customer’s operational plans. They ensure product value is delivered by creating dashboards and policies, developing critical data reporting to fulfill use cases and security requirements, and continuously configuring the Armis platform for desired results. As the product expert, the Armis Resident Engineer provides support, research and analysis into complex problems. This is a highly technical, hands-on role
The Armis Resident Engineer is a platform subject matter expert embedded within our strategic customers as part of their technical team, focused on complete product adoption. The Armis Resident Engineer accelerates our customer’s time to value by planning, deploying, and operationalizing the Armis solution. Resident Engineers manage the platform daily, ensuring new features are adopted and integrated into the customer’s operational plans. They ensure product value is delivered by creating dashboards and policies, developing critical data reporting to fulfill use cases and security requirements, and continuously configuring the Armis platform for desired results. As the product expert, the Armis Resident Engineer provides support, research and analysis into complex problems. This is a highly technical, hands-on role
- Department
- Customer Team
- Employment Type
- Full Time
- Location
- Costa Rica
- Workplace type
- Fully remote
- Reporting To
- Don Culp
What you'll do:
- Understand the customer’s key use cases and security goals
- Collaborate with the customer’s technical team to refine and translate complex requirements into expected deliverables for each stakeholder
- Develop dashboards, dashlets, and reports that align with business requirements
- Spearhead deployment and expansion of the customer’s Armis platform
- Ensure operational uptime of the platform
- Perform deployment health checks
- Understand how the customer is utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
- Apply analytical skills and technical knowledge to solve product and network problems
- Collaborate with the customer’s technical teams to develop and build out use case playbooks
- Maintain knowledge of 3rd Party solutions and integrations with the Armis platform within the assigned customer environment
- Drive customer adoption
- Collaborate with internal Armis resources to drive account success
- Build trusted relationships with relevant, technical users and stakeholders
- Provide technical product training
- Deliver metrics, monthly status reports, and support the Quarterly Business Reviews
- Identify product expansion opportunities
What we expect:
- 6+ years as a Resident Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer
- 6+ years designing, deploying, configuring, supporting, troubleshooting, and debugging SaaS deployments
- 6+ years in network engineering, architecture, or network design
- 6+ years experience working in Security/IT
- Applied knowledge of the networking industry, products, and protocols.
- Track record of successful problem solving and delivering known solutions with a high level of customer satisfaction
- Ability to work effectively in an interrupt driven environment with limited or ambiguous direction
- Proactive
- Customer first attitude
- Ability to travel as needed (exception: Centers of Excellence locations)
Technical Skills
- B.S in IT, IS, CS, MIS, (or equivalent degree)
- Moderate understanding of API based security and compliance standards
- Good level of experience in Cyber Security (Endpoint, SOAR, SIEM)
- Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
- Moderate understanding of Python, C, C++
- Moderate level of networking experience (LAN/WAN, Routing/Switching protocols, Network Security)
About Armis
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.