Arlo is rebuilding health insurance from the ground up using AI. The healthcare experience today is expensive, confusing, and often so frustrating that people delay the care they need. We’re changing that by reimagining what a health plan should be: a proactive partner that enables health rather than denying it. Our AI-native platform delivers continuous, personalized support for members—helping them navigate benefits, schedule appointments, access high-quality care, and avoid financial fear. Powered by the industry’s most advanced risk-pricing engine, Arlo is already scaling fast: we’ve grown to $XXXM in premiums, cover tens of thousands of people, and see accelerating demand across brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, our team combines deep industry expertise (Palantir, YC) with the ambition to modernize a $1T market.

About the Role

As our Founding Product Designer, you will be the architect of our member experience and the champion of our brand. You will own the entire design process, shaping a product that brings clarity and empathy to one of the most confusing parts of life.

• Own the end-to-end design process for our core product, from user research and wireframing to high-fidelity UI, prototyping, and launch.

• Establish and scale our design system from the ground up, creating a cohesive and beautiful experience across our web and mobile platforms.

• Be the voice of our members by leading user research, usability testing, and translating complex user needs into elegant, intuitive design solutions.

• Shape our visual identity beyond the product, contributing to our brand guidelines, marketing materials, and overall company voice.

What You Will Do

To give you a sense of the challenges you'll solve, here are some initial projects:

1. AI-Powered Triage: Design a clear and empathetic conversational experience that guides anxious members from confusing symptoms to the right setting of care. Your challenge is to build trust and provide reassurance through an intuitive, guided flow.

2. The Infinitely Patient Care Partner: Transform complex medical information—like lab results and treatment plans—into simple, digestible, and empowering conversations. You will design an interface that makes our AI feel like a knowledgeable and trusted healthcare companion.

3. Proactive Health Engine: Design a system of proactive and personalized health outreach. Your work will replace static, soulless reminders with engaging notifications, progress tracking, and educational content that feels personal, not programmatic.

What We Are Looking For

We're looking for a product-first designer who thrives on turning complex problems into simple, elegant, and empathetic user experiences.

• A strong portfolio showcasing your craft in shipping beautiful and intuitive consumer products from start to finish (UX, UI, and visual design).

• A deep sense of ownership and a bias for action. You excel in fast-paced environments, know how to navigate ambiguity, and can independently drive the design process from an idea to a polished reality.

• A demonstrated ability to build user trust through design, especially when dealing with complex or sensitive information. You excel at turning anxiety-inducing topics like healthcare and insurance into experiences that feel clear, empowering, and reliable.

• Excitement for designing with new technology. You are curious about and ideally have experience with novel interfaces, like conversational AI, and are passionate about defining best practices.

Nice-to-Haves

Experience establishing or scaling a design system.

• A strong understanding of modern software development workflows.
  

Compensation

$200,000 – $220,000 + equity

Why Join Arlo:

• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

• Join an important mission: Your work directly influences how people access care and improves lives at scale.

• Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

• Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

• High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.