Reports to: VP Strategy & Operations

Work Schedule: Full-time, hybrid (on-site at local senior facilities work and remote administrative work)

Company Overview:

Savoy Life is a healthcare startup focused on improving senior living. Savoy Life’s model of care aims to support senior living communities and help tie residents, their caregivers, and the providers within the community together. This is done by partnering with senior living communities to coordinate and manage clinical gaps for residents to improve these facilities’ core business drivers. We deploy our own team of​ clinical experts both in-person and virtually paired with technology to provide instant leverage and relief for the facilities’ staff and fill gaps in care not always met by existing providers in the community. We honor residents’ existing care team including primary care via wraparound services to​ give residents the high-quality care and support they deserve, on​ their terms.

Job Overview:

Savoy Life is seeking a dedicated Resident Care Coordinator to provide clinical and operations support within senior living communities in Arizona. This is a hybrid role where clinical care and coordination will be conducted on-site at senior living facilities, while administrative tasks and other care coordination can be done remotely from home. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as on-site senior living facility teams to improve resident outcomes.

Key Responsibilities:

• Clinical Support
  • Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes including managing orders/referrals, facilitating telehealth appointments, preparing patient charts, and more
  • Manage communications and foster positive relationships with patients as well as others involved including caregivers, families, primary care providers, specialists, pharmacies, and senior living facility staff
• Resident Engagement
  • Help drive engagement with eligible residents through education on Savoy’s offering, outreach to providers and caregivers, event planning within the senior living facilities, and more
  • Maintain an understand of Savoy’s offering for patients and clearly communicate this to the various stakeholders
  • Mail communications to different individuals and groups such as patients’ families and primary care providers
  • Coordinate with new patients and caregivers to get consent forms signed
• Back Office Coordination
  • Schedule patients in the EHR to optimize the RN and APP’s time while coordinating with patient and caregiver needs
  • Answer inbound calls in a professional and timely manner
  • Monitor and manage inbound and outbound faxes
  • Order medical supplies and other branding materials
  • Enter data and other files in the EHR as needs arise in an organized and timely manner
  • Work with the local Savoy team to collaborate with other community resources that aid in Savoy’s goals of supporting patient care
  • Support other vendor needs that may arise at a patient or local level

Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support
• Medical Assistant, Patient Care Technician, or equivalent certification preferred, otherwise 5+ years of healthcare experience
• Experience in geriatric care or senior living facilities is highly desirable
• Must possess a valid and current driver's license
• Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day to day work
• Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
• Flexibility to adapt to a dynamic and growing organization as the role and company evolve

Benefits:

• Mileage reimbursement where applicable for work travel
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
• Paid maternity and paternity for 14 weeks at employees' normal pay
• Unlimited PTO, with management approval
• Opportunities for professional development and continued learning
• Optional 401K, FSA, and equity incentives available

Salary Range: $45,000 – $60,000. This represents the typical salary range for this position based on experience, skills, and other factors.

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