Founding Customer Success
Anagram
Sales & Business Development, Customer Service
Remote
USD 120k-140k / year + Equity
Posted on Jan 7, 2026
About Anagram
Anagram builds lasting awareness by teaching people to see, think, and act differently in an always-changing security landscape. Instead of boring videos and pointless quizzes, we have puzzles, simulations, and an AI companion that coaches people in real time. We do more than check boxes. We change behavior by making ongoing security second nature. Fortune 500 companies like Disney, Kraft, and Pfizer use us because their employees actually absorb our training.
This is our first Customer Success hire - you'll be a department of one with 30+ mid-market and enterprise accounts, building our entire CS function from scratch. We’re looking for someone with 4-6 years of experience who can hit the ground running with minimal ramp time.
You'll report directly to the COO and work closely with our Product Manager to bridge customer needs with product direction. You'll take what we've learned so far and build on it, creating new processes, systems, and frameworks that scale as we grow from 30 customers to 300+.
We're looking for someone who can turn customer problems into solutions and growth opportunities:
- You own the entire support experience. From the first help chat message to renewal conversations, customers know you're their person who will make things happen quickly and clearly.
- You communicate quickly and clearly. When a customer has a technical issue, you ask the right questions, get to the root cause, and either solve it yourself or know exactly when to bring in our sales engineer.
- You work independently but know when to collaborate. You can handle 30+ enterprise accounts without micromanagement, but you're smart about when to loop in the right people for executive conversations or technical deep-dives.
- You run great customer calls. You can lead discovery calls, check-ins, and problem-solving sessions that customers find valuable.
- You turn customer feedback into product wins. When customers say "we wish your product could do X," you document it, prioritize it with our Product Manager, and follow up when it ships.
- You build systems that work without you. You create playbooks, train our AI bot, and organize our Knowledge Hub so customers can get answers at 2am and new team members can hit the ground running.
- You spot expansion opportunities. You notice when a customer's usage is growing, when they mention new teams, or when they ask about features that signal they're ready to upgrade, then you pass those qualified opportunities to our AE.
- Bonus: You have technical skills or love learning new tools. You can dig into API documentation, understand how integrations work, or troubleshoot SSO issues without immediately escalating.
People thrive in different environments. You'll probably be happier elsewhere if you prefer:
- Following scripts over creative problem-solving. Every customer situation is different, and we need someone who can think on their feet.
- Staying in their lane over cross-functional collaboration. You'll work daily with Product, Operations, Sales, Engineering, and leadership, no silos here.
- Reactive support over proactive relationship building. We want someone who reaches out before problems become emergencies.
- Perfect responses over timely communication. We respond quickly and follow up rather than going silent while we figure out the solution.
Working at Anagram
We're a fully remote startup that values deep work and flexible collaboration.
Values
Move fast, adapt: Jump in, make decisions, break things, fix them, and learn. If something doesn’t work, toss it and move on. Progress over perfection — we're always growing.
Ego-free zone: No jerks, no drama. Every voice on the team matters. We deliver results, embrace failures, celebrate wins, and make magic happen together.
Own it: See a problem? Fix it. Idea? Pitch it. Question? Ask it. Everyone has the power and responsibility to make us better. This isn’t a place for passengers.
How We Work
No timesheets: Results matter, schedules don't. Work when it's right for you.
Real-time feedback: Immediate, clear, and constructive. Growth shouldn't wait.
With kindness: Respect others, communicate with care, assume good intent.
Fully remote: Work where you work best. Twice a year, we meet in person.
Benefits
Flexible PTO: Take time when you need it, federal holidays and Dec 24–Jan 1.
Optional Fridays: No internal meetings. Work or recharge as needed.
Healthcare: Medical, dental, and vision provided.
Parental leave: Time off for life’s biggest moments.
Equity: Own a piece of what we’re building.
401(k) matching: Save for the future with company matching.
Stipends: Office setup, remote work, and learning support.
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information. We provide reasonable accommodations for individuals with disabilities.
120000 - 140000 USD a year
We also have a generous equity pool available for our founding team.