At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

As an Amperity Technical Product Trainer, you will help employees, partners, and customers. Your primary focus will be to deliver engaging training empowering users that implement and operate the product. You are passionate about creating an awesome learning experience, and will collaborate in the development of enablement content for all audiences and all delivery media. You will report to the Sr. Manager, Support Services Operations.

Interesting Problems

• Deliver technical product training to Amperity employees, partners, and customers. Training delivery will be a combination of virtual classroom (that may require after hours delivery) and on-demand content, with the potential for in-person training (that may require travel).
• Your training will focus on technical users. You will help improve product adoption by focusing on customer success, implementation velocity, best-practices, and building product champions.
• Collaborate on curriculum development and instructional design. Partner with subject matter experts to develop expertise and assist colleagues in the development and continuous improvement of learning assets.
• Operate within and collaborate on the continuous improvement of the training process, using the LMS. Create environments, exercises, labs, and quizzes. Keep training assets and materials up to date and organized.

About You

• Your technical knowledge includes, 5+ years of:
• Databases and big data concepts
• cloud computing technologies and IT infrastructure
• 2+ years of AI frameworks and applications
• 5 years experience working in related technologies in a technical, customer-facing role, in enterprise b2b SaaS environments.
• 5+ years of Training experience; Train-the-Trainer experience is nice, but not required.
• 5+ years of experience with a variety of training principles and knowledge of adult learning principles is desirable.
• 3+ years of SQL
• Video editing experience

Location

Seattle, WA

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary: $114,000 - $160,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Cash Incentives: Cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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