Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

• To serve as a level of technical escalation for complex issues encountered by our implementation engineers, customer operators, and end users, combining engineering skill with a contextual understanding of customer use cases to solve intricate technical problems.

• To provide high-quality feedback to our product and engineering teams, synthesizing your direct experience with data-driven feedback from other members of our technical support and client services teams.

• To enable and educate the other members of our technical support and client services team by synthesizing what you learn into technical documentation, runbooks, and training

• To support the operations of our high-scale customers to troubleshoot and optimize our machine-learning and database generation pipelines to ensure that we can reliably deliver high-value data on time, every time.

Interesting Problems

• Work collaboratively with other members of our technical support and implementation teams, helping them to develop and improve their own skills in the process.

• Proactively measure, troubleshoot, and optimize our machine learning and database generation pipelines to make them more efficient and reliable.

• Consult with the leadership of our implementation teams on how best to architect, develop, and test their data pipelines in standardized ways that will make them more reliable and easier to maintain.

• Pair closely with our Engineering team to gain a deep understanding of our platform that you can then leverage to solve complex technical problems

• Use data and experience to advise our Product team on features that will make our platform more performant, reliable, and easy to use.

About You

• You are energized by solving deeply technical problems, and get a special jolt of enjoyment from knowing that you’re helping unblock and enable others.

• You can gain a deep understanding of intricate software systems through training and experience, and use those mental models to quickly assess and root cause complex problems.

• You get bored working on the same project for weeks on end, and would prefer to face a new challenge each day.

• You’re energized by teaching others and can confidently communicate about complex technical topics in easy-to-understand language

• You have experience in some technical discipline - software engineering, database administration, SQL data analysis, APIs, or similar - that has allows you to demonstrate confidence in troubleshooting technical problems in complex systems.

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, CT, FL, GA, IL, IN, MA, MN, NC, NJ, NY, OH, OR, PA, TX (Subject to change).

Compensation

Base Salary: $84,000 - $126,000 This range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Other Cash Incentives: For many of our positions, other cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-Remote