About Amigo

Amigo builds AI agents for healthcare. For managed service customers, we are responsible for maintaining and uplifting agent performance, ensuring clinical safety and continuous improvement of patient outcomes.

Our agents operate autonomously within bounded clinical domains. Clear inclusions, exclusions, and handoff protocols. The scope of autonomous operation expands over time as we validate performance across patient populations.

Infrastructure owns the foundation: multi-region Kubernetes deployments, Databricks platform, voice/telephony systems, and the compliance posture required for healthcare (HIPAA, SOC 2). The work includes reliability engineering, security, and ensuring the platform scales without compromising safety.

Series A from leading investors. Clinical validation and evidence generation in partnership with leading academic medical institutions.

About this role

As a Staff Software Engineer (Infra) at Amigo, you'll own the technical direction of the infrastructure that powers our platform at global scale. You'll architect multi-region systems handling millions of conversations while maintaining the compliance posture required for healthcare.

You'll drive architecture decisions for Kubernetes deployments, Databricks platform, voice/telephony systems, and security infrastructure. You'll mentor engineers, shape technical culture, and ensure we maintain elite engineering standards as the team grows. Reliability and security are non-negotiable—the platform must scale without compromising safety.

What you'll do

• Own technical architecture for infrastructure across cloud platforms, Kubernetes, Databricks, and supporting systems

• Drive engineering standards for reliability, security, observability, and incident response

• Architect multi-region deployment strategies with zero-downtime updates for critical systems

• Design the compliance & security infrastructure for healthcare (HIPAA, SOC 2) and support future regulatory requirements

• Own disaster recovery architecture and backup systems meeting healthcare compliance requirements

• Make build vs. buy decisions for infrastructure tooling and evaluate technical tradeoffs

• Design auto-scaling systems that handle traffic spikes while maintaining cost efficiency

• Own infrastructure as code of our infrastructure, ensuring clearly documented and identical deployments across regions

• Mentor engineers and establish patterns that raise the bar for the infrastructure team

• Collaborate with backend, platform, and security teams to ensure system-wide coherence

• Define reliability targets (SLOs/SLIs) and drive operational excellence across the platform

What we're looking for

• 7+ years of production infrastructure experience, with significant time at elite engineering organizations

• Expert-level experience with Kubernetes and container orchestration at scale

• Proven track record designing infrastructure that scales across multiple regions

• Deep experience with cloud platforms (AWS, GCP, or Azure)

• Strong understanding of infrastructure-level networking and security configurations

• History of establishing engineering standards and mentoring engineers

• Extremely high standards for reliability, security, and operational excellence

• Both execution-oriented and defensive-minded: you ship infrastructure while anticipating failure modes

• Deep knowledge of infrastructure as code tools (Terraform, Pulumi, or similar)

• Experience with compliance requirements and data residency controls in regulated industries

• Excellent written and verbal communication across engineering and executive stakeholders

Nice to have

• Experience with healthcare infrastructure or HIPAA compliance at scale

• Background with voice/telephony systems or real-time communication infrastructure

• Experience with Databricks platform administration and optimization

• Track record building and scaling infrastructure teams

• Knowledge of specific regulatory frameworks (HIPAA, SOC 2, GDPR)

• Experience with high-availability, mission-critical systems

Benefits

Health & Wellness

• Comprehensive health, dental, and vision insurance

• Mental health support and wellness coaching

• Flexible wellness stipend for fitness, therapy, or personal growth

• Daily catered lunch and dinner

Growth & Development

• Annual learning budget for courses, books, or conferences

• Conference attendance budget for professional development

• Development setup of your choice

• Academic collaboration opportunities