Help Desk Technician

About Allego:

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego's platform to access learning, the best sales content, and peer collaboration at the moment of need, we've experienced triple-digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe, and Inc. Magazine have all named us as a top place to work.

How you'll make a difference:

Allego is seeking an action-oriented Help Desk Technician, IT Services who will provide exceptional frontline support to Allego end users. You will be the first point of contact for technical issues, helping to ensure our distributed teams have the technology they need to succeed without interruption. You will contribute to maintaining a smooth and efficient IT environment as the company continues its rapid growth.

Reporting to the Director of IT and Security Operations, you will play a vital role in resolving daily technical challenges, assisting with user onboarding, and contributing to a positive user experience across the organization.

The ideal candidate will have:

• Ability to work independently and as part of a team in a fast-paced environment.
• A collaborative approach to problem-solving.
• Self-starter mindset with a strong desire to grow, learn and contribute.
• Demonstrated work ethic and initiative in resolving technical issues.
• Ability to learn new technologies quickly and adapt to evolving systems.
• Strong desire to build a long-lasting career in IT Services.
• Proven interpersonal skills with the ability to provide clear and patient support to non-technical staff on-site and remotely.
• A strong focus on delivering a white-glove customer service experience, consistently going above and beyond to ensure complete end-user satisfaction.
• Ability to multitask and work under deadlines to complete support tickets.

Experience desired:

• High school diploma or equivalent; Associate's degree or relevant technical certifications (CompTIA A+) a plus.
• 0-1 years of experience in an IT support or customer service role, or relevant coursework/personal projects demonstrating technical aptitude.
• Basic understanding of end-user laptop, hardware, software, printing, and internet support, including troubleshooting and instructional "how-to."
• Familiarity with Windows and Mac operating systems.
• Basic understanding of common cloud services like Google Workspace, Slack, and Zoom.
• Basic experience with iOS and Android mobile operating systems.
• Familiarity with Mobile Device Management (MDM) and Identity Provider (IDP) concepts.
• Basic understanding of Wi-Fi and networking fundamentals.
• Highly organized, communicative, and excellence in work as a point of pride.

Culture and values:

• Our core values, better known as Allego's Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers, and with each other.
• This is a hybrid role, requiring 2-3 days per week in our Waltham office.

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment: The following is a summary of the benefits offered to Allego employees:

• Health Insurance
• Unlimited PTO
• 401K match
• Wellness programs
• Flexible schedule