HR Operations Specialist (US Focus)
airSlate
Operations, People & HR
Philippines
Posted on Aug 5, 2025
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, airSlate WorkFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About the Role:
We are looking for a detail-oriented HR Operations Specialist (US Focus) to join our global People Operations team. Based in the Philippines, you will deliver a best-in-class employee benefits experience for our US-based teams, ensuring employees feel supported, valued, and cared for every day.
Beyond benefits administration, you will support core HR functions such as coordinating US-based independent contractor paperwork, preparing offer letters, and handling other HR administrative tasks as assigned.
At our company, we don’t just "administer" benefits or process HR tasks — we deliver every part of the employee experience with care, clarity, and empathy. From answering benefits questions to preparing offer letters, you will help ensure every HR interaction reflects how much we value our people.
You’ll join a team that believes the employee experience is shaped by every thoughtfully answered question and every process made simpler and more human. If you are excited by the idea of turning complexity into clarity and making a real impact on employees’ daily lives, we would love to meet you.
This role will primarily work aligned with the US Eastern Time Zone to directly support our US-based teams. To recognize the night shift schedule, the role offers a night shift premium as part of the compensation package.
What you'll be working on:
- Serve as the first point of contact for U.S. employee benefits questions, supporting programs such as health, dental, vision, life, disability, leave of absence, and wellness;
- Coordinate and process offer letters for new hires in the U.S.;
- Support the administration of 1099 independent contractor agreements and documentation;
- Partner with HR, payroll, and external vendors to manage enrollments, changes, and terminations in our HRIS and benefits platforms;
- Own the accuracy of benefits data. Audit enrollments, invoices, and payroll deductions to ensure error-free processing;
- Support benefits-related employee communications, FAQs, and guides to promote understanding and engagement;
- Assist with open enrollment, plan renewals, and annual compliance requirements (e.g., ACA reporting, 5500 filings) by coordinating data and documentation;
- Monitor employee feedback and identify opportunities to improve processes and the overall benefits experience;
- Collaborate with cross-functional teams and external providers to resolve complex benefits cases with care and speed. Escalate issues when needed;
- Handle ad-hoc HR administrative tasks and special projects that enhance the employee experience.
What we expect from you:
- 2+ years of experience in HR benefits administration,specifically supporting U.S. benefits;
- 4-5 years of experience in HR operations roles;
- Strong proficiency in English (spoken and written);
- Able to communicate complex information clearly and empathetically;
- Strong understanding of HRIS/benefits systems (e.g., ADP, Workday, BambooHR, or similar);
- Excellent communication skills with a customer-first mindset. Able to explain complex benefits topics clearly;
- Detail-oriented, organized, and comfortable working across multiple time zones;
- Demonstrated sense of ownership. Takes initiative to identify and solve problems proactively;
- Experience in a SaaS or high-growth environment is a plus.
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.