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Technical Support Representative

airSlate

airSlate

IT, Customer Service
Poland
Posted on Wednesday, November 1, 2023
At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.
We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, airSlate, Instapage, and US Legal Forms, empower teams to digitally transform the way their organizations run.
About signNow Team:
We are a passionate and ambitious team of 120+ people on a mission to succeed with our award-winning signature solution – signNow.
signNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with signNow.
And now, we are looking for a Support Representative who is prepared to contribute to the next chapter of our company's growth.

What you'll be working on:

  • Resolve all types of support issues received via ticketing system, chat or phone
  • Serve as an escalation point of contact for product and service issues and troubleshoot them
  • Manage issue tickets via Jira,
  • Communicate with the Development and QA Teams to resolve these issues in a timely manner
  • Leverage knowledge of airSlate integration with Salesforce to provide world-class technical support to airSlate customers
  • Advocate customer's priorities internally within airSlate

What we expect from you:

  • Experience 2+ year on a Technical Support position in IT company working directly with B2B customers
  • Customer service skills and passion for helping others
  • Fluent English, excellent grammar and writing skills
  • Flexibility in work hours to accommodate US market
  • Experience working with Google Chrome “Developer tools"

What helps you rock:

  • Basic knowledge of Jira and Kibana will be a plus
  • Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\NetSuite) is a plus.
What we offer:
Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling.
Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member.
Health and well-being — We prioritize the health and well-being of our team. This is why we provide a Luxmed subscription, a multisport card for every team member, access to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy.
Bonuses and compensation — On top of a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10%, determined by their achievements, time commitment, and dedication.
Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth.
Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.
We are proud of:
airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.
airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
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