Technical Support Specialist
IT, Customer Service
Posted on Saturday, October 28, 2023
At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.
We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, airSlate, and US Legal Forms, empower teams to transform how their organizations run digitally.
About signNow team:
We are a passionate and ambitious team of 120+ people on a mission to succeed with our award-winning signature solution – signNow
signNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with signNow.
What we expect from you
— Experience 1+ year on a Technical Support position in IT company working directly with B2B customers;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Flexibility in work hours to accommodate US market;
— Experience working with Google Chrome “Developer tools”;
— Basic knowledge of Jira and Kibana will be a plus
— Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\NetSuite) is a plus
Will be a plus:
— Basic understanding of HTTP requests and responses structure;
— Basic understanding how API works.
What we offer:
— Flexible work environment — Embracing flexibility in our workspace, we offer fully remote work arrangements and flexible scheduling.
— Professional growth opportunities — Committed to continuous improvement, we welcome those with a passion for learning. We cover professional development courses, conferences, and literature for each team member and provide access to the airSlate Academy and Operations/Department training to elevate your skill set.
— Health and well-being — We prioritize the health and well-being of our people, covering 50% of your premium health insurance.
— Compensation and benefits — In addition to a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10% based on their achievements, time commitment, and dedication.
— Stock options — At airSlate, our team members are more than just workers; they're business partners. We issue stock options that grant ownership in the company, enabling everyone to share in its growth.
— Open communication — We encourage transparent communication from all team members at airSlate. Please feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.
We are proud of:
— airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.
— airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
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