Posted on Friday, September 1, 2023
At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.
We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, airSlate, and US Legal Forms, empower teams to transform how their organizations run digitally.
And now, we are looking for a Support Specialist who is prepared to contribute to the next chapter of our company's growth.
About airSlate team
airSlate is a document workflow automation platform that empowers anyone to create stunning documents and automate document workflows using a single platform. Our platform scales to fit anyone’s needs from simple tasks like editing pdfs and creating forms to eSigning documents and automating workflows. airSlate is everything you need to get your documents done.
— Resolve all types of support issues received via ticketing system and chat;
— Communicate with clients via Zoom and handle product demos;
— Communicate with the Development and QA to resolve client’s issues in a timely manner;
— Define, analyse and escalate client’s enhancement requests to Product team;
— Support customers by providing helpful information, answering questions, and responding to complaints;
— Be the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.
— Experience 1+ year on a Support Specialist/Support Engineer/Solution Engineer position in IT company;
— Customer service skills and passion for helping others, desire to be the voice and advocate of the customer;
— Fluent English, excellent grammar, oral and writing skills;
— Excellent communications skills;
— Business acumen - ability to understand the true business problem of the customer and provide solutions to them as well as deliver feedback to Product teams;
— Strong analytical thinking: ability to troubleshoot client’s issues and define the root cause;
— Knowledge of Salesforce or any other CRM from Admin side;
— Flexibility in work hours to accommodate US market
Would be a plus:
- Knowledge of Microsoft Dynamics, Netsuite and experience in working with them is a huge plus;
- Basic knowledge of SQL and HTML
What we offer:
— Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Kyiv and Lviv. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling.
— Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member.
— Health and well-being — Our team members' health and well-being matter. We offer an in-office gym, massages, complimentary lunches, and nourishing snacks to keep you energized throughout the day. Furthermore, we cover 100% of your health insurance.
— Bonuses and compensation — On top of a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10%, determined by their achievements, time commitment, and dedication.
— Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth.
— Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.
We are proud of:
— airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.
— airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.