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Senior Market Manager, Korea

Airbnb

Airbnb

Sales & Business Development
Seoul, South Korea
Posted on Tuesday, May 28, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Please note that this position is based in Seoul, Korea. This position is no visa sponsorship.

The Difference You Will Make

As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day

  • Prospect and onboard new, high quality Hotel & Serviced apartment supply in your assigned market
  • Build and manage partner relationships within assigned market
  • Directly manage accounts to meet and exceed quarterly/annual sales goals
  • Create and deploy scaled strategies to effectively manage & optimize the long-tail of hundreds of Traditional hospitality hosts in your region
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
  • Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your accounts
  • Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your partners
  • Develop strong and long lasting partnerships
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Your Expertise

  • 7+ years of experience in new sales, account management and partner support
  • 2+ years of hospitality/travel industry experience
  • Strong time management and prioritization skills
  • Proven track record of being able to effectively work a leads pipeline and/or a book of business
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • The ability to get things done with constantly changing priorities, projects and deadlines
  • Available to travel to assigned markets
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
  • Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in both English and Korean is mandatory

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.