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Platform Product Manager, Strategic Trust Defenses



San Francisco, CA, USA
Posted on Thursday, June 13, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

  • At Airbnb, our top priority is to create a safe and trusted community for our Hosts and guests. As the Platform Product Manager on the Strategic Trust Defenses team, your role is crucial in identifying and solving Trust and safety issues across different products, teams, and operational processes. Unlike other organizations that have narrow focuses on fraud problems within specific teams, this role requires you to think broadly and find common solutions that go beyond organizational boundaries. Your ability to execute without constraints, navigating matrix organization will be key in ensuring success.

The Difference You Will Make:

  • As a Platform Product Manager for Strategic Trust Defenses, your main responsibility will be to lead the development and implementation of platform solutions that address multiple fraud vectors simultaneously. This will involve collaborating with engineers, data scientists, designers, operations experts, and various business lines to protect both Hosts and guests from abuse on the Airbnb platform. You will be responsible for creating a vision and strategy, leading cross-functional teams, maintaining product backlog and roadmap, defining goals and success metrics, building alignment, making tradeoffs, presenting product roadmap and status, evaluating new product opportunities, and developing short term plans aligned with long term goals.
  • Your work will directly contribute to Airbnb's mission of creating a safe and trustworthy environment where everyone can feel a sense of belonging

A Typical Day:

  • Creating vision and strategy that drives common Trust and Safety solutions across Airbnb.
  • Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and cross functional teams to ensure alignment, execution, and successful product launches.
  • Maintaining product backlog and the product roadmap.
  • Own prioritization process of product solutions based on business value and customer impact.
  • Defining goals and success with clearly measurable objectives and key results.
  • Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
  • Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
  • Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
  • Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
  • Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Your Expertise:

  • 8+ years product management experience
  • Deep expertise in Trust and Safety problems on marketplaces
  • Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
  • Strong analytical, troubleshooting, and problem-solving skills
  • Experienced in design, and hypothesis driven product development
  • Entrepreneurial drive to achieve stretch goals in an innovative, fast-paced environment
  • Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
  • Comfortable in an ambiguous matrixed organization

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range
$174,000$206,500 USD