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Software Engineer, Customer Engineering

Adept AI

Adept AI

Software Engineering, Customer Service
San Francisco, CA, USA
Posted on Sunday, June 9, 2024

Position Summary

As one of the first engineers on our Customer Engineering team, you will work closely with our broader Product Engineering and Go To Market teams on enterprise customer deployments. You’ll be involved in the initial scoping and building of enterprise workflows, and take ownership of the technical pieces once a customer is through the pilot phase. You’ll help enterprise customers improve existing workflows and expand their use of the Adept product to new workflows. The ideal candidate has a strong technical background, loves to talk directly to customers, and thrives in an early-stage and ambiguous environment.

Responsibilities:

  • Collaborate closely with enterprise customers, understanding their unique workflows and identifying opportunities for automation.

  • Translate complex customer workflows into model prompts and TypeScript code, ensuring seamless integration and functionality.

  • Prototype, test, and refine AI-driven solutions, working in tandem with our Human Feedback team for real-world evaluations.

  • Build tools to accelerate your work and the work of your teammates.

  • Monitor customer engagement and success metrics, adjusting strategies to optimize results.

  • Contribute to product and model enhancements by providing valuable feedback to our Engineering and Research teams.

Qualifications:

  • 3+ years of experience in customer engineering, solutions engineering, technical consulting, or a similar customer-facing technical role.

  • Proficiency with one or more programming languages (preferably TypeScript).

  • Strong communication skills, capable of engaging both technical and non-technical stakeholders effectively.

  • Proven ability to navigate complex projects with multiple stakeholders, demonstrating leadership and problem-solving prowess.

  • Passion for AI and its potential to transform how people work, coupled with a commitment to safe and ethical AI practices.

The pay range for this position in California is $150,000- $250,000 yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience. We also offer competitive equity packages in the form of stock options and a comprehensive benefits plan.

Our benefits

  • Medical, dental, and vision insurance - 100% covered

  • Unlimited vacation time for exempt employees

  • 4 remote weeks per year - work from anywhere

  • Competitive salary & stock options

  • 24 weeks paid parental leave

  • Monthly wellness stipend

  • Daily meals for those in our comfortable SF office

  • Commuter benefits

  • Dog friendly office

Adept is an equal opportunity employer. We're excited about candidates who will raise the bar of our team, regardless of specific experiences -- we encourage applicants from a range of backgrounds to apply.